Kargoplex Privacy Policy

Kargoplex Inc. and its affiliated platforms, products, and services (collectively, “Kargoplex,” “we,” “our,” or “us”) operate a digital freight shipping marketplace and software platform that supports quote discovery, rate comparison, booking support, shipment collaboration, cargo consolidation, messaging, document generation, payment facilitation, and related logistics workflows for shippers, freight forwarders, collaborators, logistics partners, and other business users across multiple jurisdictions.

This Privacy Policy explains how we collect, use, disclose, transfer, retain, and otherwise process personal information and business data when you visit or use www.kargoplex.com, any Kargoplex-operated subdomain such as shipper.kargoplex.com, forwarder.kargoplex.com, collaborator.kargoplex.com, any mobile or web-based application, API, integration, marketplace workflow, customer support channel, or any related online or offline service that references this Privacy Policy.

This Privacy Policy applies to:

• visitors browsing our websites or landing pages;
• registered account holders on any Kargoplex product or subdomain;
• shippers, freight forwarders, carriers, service providers, collaborators, administrators, and invited users;
• individuals who contact us through forms, chat, email, SMS, telephone, webinars, demos, events, or marketing campaigns; and
• individuals whose information is included in shipment documents, booking requests, invoices, customs data, support tickets, payment workflows, compliance checks, or user communications processed through the platform.

This Privacy Policy does not apply to third-party websites, applications, marketplaces, carrier platforms, customs portals, payment providers, mapping providers, or other external services that we do not control, even if they are linked from or integrated with our services.

We collect information directly from you, automatically through your use of the services, from other users and counterparties, and from service providers, integrations, and publicly or commercially available sources.

We may use your information to:

• provide, operate, maintain, personalize, and improve our websites, marketplace tools, shipment workflows, and platform services;
• create and administer accounts, authenticate users, and manage role- based access across Kargoplex products;
• facilitate quote requests, rate comparison, booking support, shipment coordination, cargo consolidation, smart document generation, messaging, and related logistics interactions;
• process or facilitate payments, refunds, disputes, collections, settlements, and payouts through our payment partners;
• communicate with you about transactions, support matters, platform updates, onboarding, product changes, reminders, and legal notices;
• monitor, investigate, prevent, and address fraud, abuse, spam, sanctions exposure, suspicious activity, cybersecurity incidents, and policy violations;
• analyze usage patterns, improve product performance, measure engagement, and optimize content, workflows, features, and infrastructure;
• market our services, subject to applicable law and your communication preferences; and
• comply with legal, tax, accounting, regulatory, and contractual obligations.

Where applicable under the GDPR, UK GDPR, and similar laws, we rely on one or more of the following legal bases to process personal data:

• Performance of a contract, including providing our services, processing transactions, and managing user accounts;
• Legitimate interests, including operating and improving our platform, preventing misuse, securing our systems, and communicating with business users;
• Compliance with legal obligations, including tax, payment, regulatory, sanctions, dispute, and record-keeping requirements;
• Consent, where required for particular cookies, marketing communications, or certain optional processing activities; and
• Protection of vital interests or legal claims where necessary in exceptional circumstances.

We may share information with the following categories of recipients:

• other users or counterparties where sharing is necessary to provide marketplace, booking, communication, payment, payout, shipment, cargo consolidation, or support workflows;
• our affiliates and corporate group entities;
• service providers and infrastructure vendors that help us host, secure, analyze, communicate, support, process payments, or operate the services;
• integration partners and logistics providers, including payment, mapping, communication, anti-bot, logistics, carrier, customs, booking, or fulfillment partners used within our services;
• professional advisers, auditors, insurers, lenders, investors, or counterparties in connection with financing, due diligence, corporate transactions, disputes, or claims;
• regulators, courts, law enforcement, tax authorities, or other government bodies where required by law or where we believe disclosure is necessary to protect rights, safety, property, or compliance; and
• a successor, purchaser, or acquiring entity if we undergo a merger, acquisition, investment, restructuring, financing, asset sale, or similar transaction.

Kargoplex operates globally. Your information may be accessed, processed, stored, or transferred in the United States, Canada, Nigeria, the United Arab Emirates, Kenya, the United Kingdom, the European Economic Area, and other jurisdictions where we, our affiliates, or our service providers operate.

Where required by law, we take steps intended to provide appropriate safeguards for international transfers, which may include contractual protections, access controls, transfer risk assessments, and additional technical or organizational measures appropriate to the nature of the information involved.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the services, maintain records, resolve disputes, enforce contracts, comply with law, prevent fraud, protect our rights, and support backup and business continuity processes.

Retention periods may vary based on the type of data, the nature of the service used, legal requirements, open disputes, tax or accounting obligations, operational needs, and whether deletion or anonymization is technically feasible and legally permitted.

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, destruction, loss, alteration, misuse, or disclosure. These measures may include access restrictions, role-based permissions, monitoring, logging, encryption in transit where appropriate, vendor management, environment separation, and incident response procedures.

No system is perfectly secure. You are responsible for safeguarding your credentials, using strong passwords, restricting device access, and notifying us promptly if you believe your account or information has been compromised.

Depending on where you live, you may have rights relating to your personal information, including rights to access, correct, delete, restrict, object to, or request portability of certain personal data, and to withdraw consent where consent is the legal basis for processing.

You may also be able to manage certain information directly through your account, browser settings, cookie controls, unsubscribe links, or through our cookie banner and preference tools.

To submit a privacy request, contact support@kargoplex.com. We may need to verify your identity and authority before responding. Some rights are subject to exceptions, limitations, and our legal obligations.

Kargoplex is intended for business users and is not directed to children. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or use our services except where access is managed through an organization that is legally authorized to do so.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us in violation of this policy, please contact us so we can review and take appropriate steps.

We use cookies, similar technologies, analytics tools, SDKs, server-side logging, and other tracking methods to operate, secure, remember preferences, measure usage, and improve our websites and services. Some cookies are essential for the site to function. Others support analytics, performance, personalization, fraud prevention, or marketing.

You can learn more in our Cookies Policy and manage applicable preferences through our cookie consent tools where available.

Our services may link to or interoperate with third-party websites, products, platforms, and service providers. We are not responsible for the privacy, security, or data handling practices of third parties that are not under our control. You should review their privacy terms separately.

We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes. When we do, we may revise the “Last updated” date, post the updated version on the relevant service, and where required provide additional notice.

Your continued use of the services after an update becomes effective means the updated Privacy Policy will apply to your ongoing use to the extent permitted by law.

For privacy questions, requests, or complaints, contact us at support@kargoplex.com.

Kargoplex Inc.
Suite 230, 200 E 6th St
Austin, TX 78701
United States